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Privacy policy

In this privacy policy, the terms "we", "us" and "our" all refer to GSM-travel and its parent and subsidiary companies. The terms "you" and "your" refer to any user of any services and products described or sold by us whether or not they are sold via this website.

We are committed to protecting your privacy. We use the information we collect about you to assist in the conclusion of transactions and to keep you updated of our products and services to enhance your enjoyment of the use of our site. Please read on for more details about our privacy policy.

What does our privacy policy tell you?
Our privacy policy aims to tell you what information we collect about you, why, how we store it, what we will use it for and what options you have for determining its retention and use.

1. How do we gather information about you and what is it?

Information provided by you on registration:
Our registration form may require you to give us contact details (like your name, address, phone number(s) and email address) and billing information (such as credit card details) in order to complete a transaction. Transactions you enter into:

We may retain information about the Transactions you enter into with us, including the price paid, the goods or services purchased/sold, the method of payment, together with related contact and billing information.

Information gathered from your use of our website:
We may gather various types of information about your use of our website, such as: browser type (e.g. Navigator, Internet Explorer), operating system (e.g. Macintosh, Windows), IP address and Internet domain (e.g. Demon, AOL, or the domain name of a partner site linked to our web site) through which you access our website. This information is produced by cookies, which may enable our systems to recognise your computer and allow us to see how you use our site. Remember that most browsers allow you to stop receiving cookies if you want - you can usually do this from your own computer.

Information gathered from surveys:
We may use surveys to ask visitors for demographic information (like their postal code, age, or income level).

Information gathered from contests:
We may occasionally run contests in which entrants may be required to provide personal, contact and demographic information.

Your communications to us:
We may retain emails, text messages and letters sent to us.

2. How do we use this information?

We may use contact information (such as address, email address, phone number) you provide to us for making contact with you when necessary (for example, to respond to your queries or for other customer service issues)

If you register to receive newsletters or other information from us by email, then we will use that email address to send the newsletters or information you have registered to receive. You may opt-out of receiving future newsletters or other information you have registered to receive from us at any time

Transactional information:
We may retain details of transactions entered into through our web site for the purposes of our records.

Information gathered from your use of our website:
We may track the areas of the website that you visit to see what interests you.

Survey Information:
We may hold and use survey information you contribute to improve our service to you and others and will only supply it to others on an aggregated, anonymous basis.

Contest information:
We may use any information you provide to us to contact you when necessary (with a winner's notification, for example). Each person who provides personal data to us in order to enter into one of our contests will be added to our database (including our mailing list for future contests) and that personal data will be used and protected in accordance with this policy. Contest entrants may opt-out at any time of receiving future mailings; see the delete/deactivate section below. If you are a contest winner, your name may be used on the contest winners' page on our web site

Your communications to us:
Emails, letters, phone calls and text messages may be used for testimonial purposes on our website and for the purposes of our records, but will be withdrawn within a reasonable period if we are requested to do so; see the delete/deactivate section below. 

3. Sharing of information

How we share information:
We do not sell, share, trade or give away personal information about you other than as described in this Privacy Policy. Our commercial and marketing partners: We may share data provided, gathered and tracked about you, including information about transactions you have entered into (but, in any event, excluding your billing information) with specific commercial and marketing partners (for example, businesses with which we may co-brand our service) unless you have opted not to authorise this when asked to do so on-screen. The use made by the disclosee business of your data will be governed by their own privacy policy. We may also disclose aggregated demographic and profile data (in which neither you nor any other individual is identified) to our commercial and marketing partners.

We will not disclose your contact information to third party suppliers of goods and services and advertisers, who may use it to market to you their products and services

Overseas transfers:
We may store your data on servers that are located outside the UK.

We are the controller of the personal data we gather about you. Your data will be held and processed by us in accordance with our obligations under the UK's data protection legislation - specifically, the Data Protection Act 1998 - either in the UK or in other countries where we are legitimately permitted to do so.

Disclosure for legal reasons: We may disclose your personal data if we are either compelled to do so by law, or in response to a valid and legal request by a law enforcement or governmental authority.

4. Security 

We are committed to the security of customer information. We do not see or retain your personal payment details.

We have security measures in place to protect our customer database and access to this database is restricted internally.

5. What de-list / deactivate choices do you have?

We provide the following opportunities for letting us know that, for example, you do not want in future to receive email or written correspondence from us: You can send an email to

info@gsm-travel.com.

You can send mail to the postal address in the "Contact us" section of our website. Removal requests will be made within 30 days of their receipt.

6. Changing or updating your data

We provide the following options for changing and updating information you have previously provided to us: You can email us at info@gsm-travel.com

You can send mail to the postal address in the "Contact us" section of our website.

Change and removal requests will be made within 30 days of their receipt.

7. Contacting us

You can use the postal address in the "Contact us" section of our website if you wish to request from us a copy of the personal data we hold about you or a description of that data. Please note that by English law we are entitled to charge you a small sum for providing this information.

8. Retention of your data

We will retain your personal information only as long as is necessary for the purposes to which you consent under this Privacy Policy, and then we will delete it from our systems.

9. Links to third party sites

Our website may contain links to other web sites. Although we try to choose our partners carefully, we are not responsible for the privacy practices, or the content, of those websites.

Terms of use

In these terms of use of this website, the terms "we", "us" and "our" all refer collectively to GSM-travel and any parent or subsidiary companies. The terms "you" and "your" refer to any user of this website.

By using our website you confirm your agreement to our Terms and Conditions. These Terms and Conditions may be subject to change at any time. We will place revised Terms and Conditions on this webpage.

Accuracy of information

We shall attempt to ensure that the information available on our website at any one time is accurate. Some information is gathered from third party sources, such as our partners' websites and can be varied by them at their discretion and at anytime without notice. Therefore, we cannot guarantee the accuracy of the information we provide.

We do not warrant that our website will always be available. We do not warrant that our Services will be uninterrupted or error free.

Improper use of our site and our products

You agree that you will not use our web site or any of our products for any purpose which violates or infringes upon the rights of others, which is unlawful, defamatory, obscene, abusive, profane, vulgar, sexually explicit, racist, threatening, hateful or otherwise objectionable or which encourages conduct that would constitute a criminal offence.

Refund policy

Returns Policy: In accordance with the regulations pertaining to online sales, the customer has the right to cancel the order for seven working days, beginning on the day after the goods have been received. Goods must be returned at the customers' expense. All returned items must be complete, unused and in their "as new" condition. All items should be returned in their original packaging. In the event of goods being faulty, the customer has 28 days from the date of receipt to return them. Please note that any credit that has been applied to the service either at the time of joining GSM-travel or afterwards cannot be refunded unless agreed by GSM-travel. This returns policy does not affect your legal rights. To arrange a return please call 7 495 938 97 21.